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In May 2007 the Office of Government Commerce (OGC) released the new version of the IT Infrastructure Library (ITIL®). At the same time the APMG Group took over custodianship (certifying professionals and accrediting training organizations) from the Exam Institute (APMG) and the Information Systems Examinations Board (ISEB) and the certification scheme changed completely. Now, in January 2008, after delivering the first ITIL v3 Foundation trainings and after studying the materials, it is time to make up the balance. After 6 months we are beginning to get a better idea of this new version. Although the material probably constitutes a revolution in thinking, the question is whether it will revolutionize the market. In this white paper we will take a look at what is new, what is exiting, what is disappointing and how we can use this new version to our advantage? By Georges Kemmerling, |
