Indian vendors in excellent position to become serious competitors in Continental Europe. Our research shows that the Continental European market is crucial for Indian outsourcing vendors in their growth to global service delivery. The main reason for this is the growing demand for outsourcing on the continent, which follows the tracks of the US and the UK. In addition the survey comes to the conclusion that Indian outsourcing vendors are a good alternative for Western companies. Quint India interviewed 23 Indian IT and Business Process Outsourcing (BPO) vendors for this research. Quint Wellington Redwood expects significant growth in infrastructure outsourcing. Next to that general demand for Indian outsourcing services amongst Continental European organizations will keep growing. Right now the US is the largest customer of Indian outsourcing services, followed by Great Britain. 83 percent of the respondents believe that continental Europe will pass the US in the coming years. The main reason is saturation of the American market. Respondents say that's the reason they focus more on Europe. Most of the Indian vendors' customers are financial services providers (32 percent). According to the research most potential customers are also from these sectors. In addition respondents expect that health care, retail and government organizations will use more outsourcing services. Indian vendors can profit from a growing demand in these sectors. At this moment the demand for application outsourcing is the highest, but demand for infrastructure services is growing fast. The research shows that application and infrastructure outsourcing counts for 64 percent of Indian outsourcing vendors' turnover. Nevertheless Quint Wellington Redwood expects growing demand for maintenance services. Many vendors do not or hardly offer this traditional outsourcing service. The survey shows that there are opportunities in this field. By extending the services offering vendors can offer an end-to-end services portfolio. "Indian outsourcing vendors are adapting to the globalizing outsourcing market. They not only use more and more local outsourcing centres, but also comply with global standards such as ISO20000 and CMMI," says Arno IJmker, partner at Quint Wellington Redwood. "The research is positive about the opportunities for Indian vendors on the European main land. We hope that these results will stimulate Indian companies to present themselves differently. Instead of emphasizing low pricing they should emphasize their global and innovative capabilities. In this way they can grow into influential players on the European outsourcing market." About the survey The survey was conducted in India amongst 23 Indian IT and Business Process Outsourcing vendors. All respondents work at companies that try to get a footprint in the Continental European outsourcing market. Quint Wellington Redwood asked them about their expectations and views on the market. The research offers insight in the market strategy of Indian outsourcing vendors and their expectations. It also provides advice to these companies on how to develop the European main land. The study can be ordered for € 138.

This report presents the latest developments on IT Performance market both in Benelux and the rest of the world. The survey itself was completed by 64 decision makers in IT, both business and IT managers. Additionally, interviews were held with executives with experience in IT Performance to gather more qualitative information. The total number of employees of the participating companies ranged from 100 to more than 10.000. IT budgets of the participating companies ranged from less than € 50.000 to more than € 200 million. Outside the Benelux 43 executives participated, mainly originating from the rest of Europe, Asia and South America. Key Findings: IT and business do not understand one another IT performance is not seen to contribute to innovation and growth IT and business do not communicate The research report can be ordered for € 138.

This report presents the latest developments on IT Outsourcing market both in Benelux (Belgium, Netherlands and Luxembourg) and the rest of the world. The survey itself was completed by 64 decision makers in IT, both business and IT managers. Additionally, interviews were held with executives with experience in IT outsourcing to gather more qualitative information. The total number of employees of the participating companies ranged from 100 to more than 10.000. IT budgets of the participating companies ranged from less than € 50.000 to more than € 200 million. Outside the Benelux 43 executives participated, mainly originating from the rest of Europe, Asia and South America. Key Findings: IT Outsourcing has become a mature market with a strong growth in application outsourcing. A more selective sourcing strategy is on the rise in the Benelux market. Over 75% of the respondents still focus on cost reduction and control as their main outsourcing goal. Vendors perform well on costs (50% satisfaction with the price level), but do a poor job when it comes to innovation (almost 50% underperformance). The study can be ordered for € 138.

Quint has also recently conducted a survey into the demand and supply of the outsourcing market in Belgium, Luxembourg and the Netherlands. The survey involves 350 companies within the Benelux countries, as well as 20 of the largest suppliers in both Belgium and the Netherlands. The outcome of the survey, compiled in the Insights into Outsourcing 2004/2005, presents detail picture of the current outsourcing market in the Benelux region. The report comprises a study on the demand and supply side of the Benelux outsourcing market. This is the first time an in-depth research of this scope and magnitude has been conducted in these markets.

In collaboration with the financial and economic weekly magazine Trends, Quint has conducted an in-depth study among Chief Information Officers (CIO) and board members of the top 200 companies in Belgium and Luxembourg. During the study all management priorities were assessed concerning Information Systems (IS) in selected companies for the next two years. The focus of the study was not on technological trends, but on the interface of Information and Communication Technology (ICT) and business management.