Quint Wellington Redwood, listed in the 2009 Top 10 World’s Best Outsourcing Advisors, is nominated again for the 2010 Top 10 of World’s Best Outsourcing Advisors. Introductory price for Sourcing Governance Foundation Course at RM2,800 inclusive of 1 exam worth RM910 with a credit of 25 points under the Outsourcing Knowledge category for COP (Certified Outsourcing Professional). Course Date : 15-16 April 2010. Note: A total of up to 100 points can be earned by demonstrating knowledge or through education. Please see below path for COP:- To become a COP applicants must demonstrate their professional capabilities through a combination of: Comprehensive Work Experience in the field of outsourcing as demonstrated by their actual accomplishments on one or more projects for one or more organizations Knowledge and Education through successful completion of the COP Master Class, and/or by holding a relevant post-graduate degree and by passing the COP Examination. Additional coursework that gains points towards COP Certification eligibility can be found in the Outsourcing Professional Course Catalog (OPCC). Outsourcing ExperienceAt least 50 points(up to the total Requirement of 150 points) must be experience based + Outsourcing KnowledgeUp to 100 points can be earned by demonstrating knowledge or through education = Certified Outsourcing Professional (COP)150 Points For more information:info_malaysia@quintgroup.com

3-year contract to supply ITIL v3 training to Royal Dutch Shell-employees Amsterdam, 22 February 2010 – Royal Dutch Shell plc has selected Quint Wellington Redwood as its partner for ITIL version 3 education. The coming three years Quint will supply ITIL courses worldwide for Shell employees. TrainingTarget staff within the Shell organization includes IT Business Interface staff; operational IT staff; team leaders in operations management roles; IT service managers and IT process owners. Quint offers the Intermediate, Expert and Master modules of ITIL v3 and the Bridging modules between ITIL v2 and v3. One of the reasons Royal Dutch Shell plc has chosen Quint is the capability to offer training worldwide in different learning types, deploying local staff. Learning types include open enrollments, classroom based, virtual and e-learning. Dick Smith, IT Learning Advisor at Shell Learning, about the co-operation with Quint: “Quint has an extensive range of high quality ITIL learning options and they have staff in all our main IT centers. This makes them a great partner for us in our efforts to have best-in-class courses that build important capabilities in our IT staff, available for us to use globally and in simple and efficient ways”. Contribution to Royal Dutch Shell’s ObjectivesBrigitte Noordegraaf, partner at Quint, about the co-operation with Royal Dutch Shell plc: “We are proud to be the worldwide partner of Shell. It underlines the fact that we are a solid and truly worldwide company.” René Hagen, COO and responsible for Global Education Services, about the education program: “With our courses we will contribute to an understanding of the best practice framework within the IT department of Royal Dutch Shell plc. This will help Shell IT-staff to function on a higher level.” Educational ServicesQuint Academy offers a broad selection of courses that support its consultancy and the implementation of organizational changes. The courses provide professionals with the necessary knowledge and competences, allowing them to contribute to the organizational changes. This way, the result of the organizational change is actively guaranteed. Over the past five years, Quint has trained and certified over 100,000 people in 79 countries worldwide. The courses were given by international trainers from the twenty countries where Quint has offices. Quint Academy is worldwide accredited (by APMG and IAOP) for providing specific sourcing courses, service management courses such as ITIL® 3, ISO20.000 and project management courses. Quint Wellington RedwoodQuint Wellington Redwood – ‘Quint’ - is the global, independent management consulting firm specializing in IT-related organizational challenges. We "Dare to Challenge" ourselves as well as your organization to ensure maximizing your return on investment. Continuously developing and using the world's best people and best practices, we bring to your organization our unique "leveraged consulting" approach. Through continuous worldwide development and deployment of knowledge and experience on IT-related organizational challenges, we are "thought leaders" and "practice leaders" at the same time. Providing both solution providers, as well as end-user organizations with the latest and best solutions in knowledge transfer and knowledge application for strategy & governance, sourcing and service management is how we contribute to the worldwide advancement of IT-management. More information about Quint please go to http://www.quintgroup.com/. For more information:Quint Wellington RedwoodMarlieke Muller Phone: +31 (0)20 - 305 3700 E-mail: info_netherlands@quintgroup.com

Amsterdam, January 6th, 2010 – The global IT-management consulting and education company Quint Wellington Redwood has been accredited as an ATO (Accredited Training Organization) directly by APM Group for its ITIL and Prince2 course-suites. CEO Hans van Herwaarden “As APM Group is the highest accrediting body for both ITIL as well as Prince2, this direct accreditation will enable us to serve our customers with education and examination/certification services even better and faster than until today”. Quint Wellington Redwood has global operations in 22 countries, on four continents. Its mission is to achieve “Worldwide IT-management advancement” through the creation, collection and distribution of best practices in IT strategy, Sourcing and Service management. Educational ServicesQuint offers a broad selection of courses that support its consultancy and the implementation of organizational changes. The courses provide professionals with the necessary knowledge and competences, allowing them to contribute to the organizational changes. This way, the result of the organizational change is actively guaranteed. Quint has trained and certified over 100,000 people in 79 countries worldwide. Quint Academy is accredited worldwide for providing a broad range of courses, in IT-governance, Sourcing, Project Management and Service Management including ITIL, ISO20K, and Prince2. Quint Wellington RedwoodQuint Wellington Redwood – ‘Quint’ – is the global, independent management consulting firm specializing in IT-related organizational challenges. We "Dare to Challenge" ourselves as well as your organization to ensure maximizing your return on investment. Continuously developing and using the world's best people and best practices, we bring to your organization our unique "leveraged consulting" approach. Through continuous worldwide development and deployment of knowledge and experience on IT-related organizational challenges, we are "thought leaders" and "practice leaders" at the same time. Providing both solution providers, as well as end-user organizations with the latest and best solutions in knowledge transfer and knowledge application for strategy & governance, sourcing and service management is how we contribute to the worldwide advancement of IT-management. For more information about Quint please visit www.quintgroup.com For more information:Quint Wellington RedwoodMarlieke Muller Phone: +31 (0)20 - 305 3700E-mail: info@quintgroup.com

Amsterdam, The Netherlands: Quint Wellington Redwood has developed and released a new e-Learning courseware – ITIL V3 Foundation Bridge. The e-Learning courseware is now available online. Quint’s ITIL V3 Foundation Bridge e-Learning is designed to suit the needs of those who already have ITIL V2 certification and would like to enhance their knowledge in the latest version of ITIL, which is ITIL V3. The Bridge course enables customers to grasp the important concepts and principles in ITIL V3 which were not available in ITIL V2. Here, the similarities and differences between the two versions can be easily identified and learned. The new e-Learning courseware combines the best of online interactivity and engaging course design by employing sound instructional strategy and multimedia elements, practices and quizzes to provide an easy way for course participants to learn ITIL, and eventually gain ITIL V3 Foundation Bridge certification. All e-learning products developed by Quint are SCORM-compliant and conform to international e-learning standards. Complex ITIL concepts are simplified by using a day-to-day analogy as an example that students can relate to. Using a familiar analogy will help students relate difficult concepts to actual daily life scenarios. Licenses are available to end users, resellers and large accounts. Each license expires 6 months after the date of purchase. Price retails at USD 149 per license. Quint is a global organization that has specialized in ITIL Education, Consulting and Measurement solutions for over 17 years and has since trained over 100,000 professionals.

Extensive framework for the ‘what’; however, the ‘how’ remains omitted Outsourcing of IT is a growing market, in which outsourcing organizations experience the complexity of outsourcing IT on a regular basis. The appearance of the eSourcing Capability Model for Client Organizations (eSCM-CL) of the Carnegie Mellon University has resulted in a widespread model becoming available, which is aimed at the improvement of the sourcing capabilities of outsourcing organizations. This model also provides the possibility for certification of the maturity of outsourcing organizations. Quint Wellington Redwood has over 15 years of experience in supervision of IT outsourcing trajectories. With regard to this, the firm’s own phases model, the SGF model and other market standards are applied. Quint takes the view that e-SCM-CL and similar models are only important when these are applied correctly and with clear understanding. For that reason, Quint carried out a study into the applicability of the e-SCM-CL. Under the supervision of Quint’s sourcing experts Arno Hiemcke (Practice Leader Sourcing Strategy) and Arno IJmker (Senior Partner), Quint has published a report in which the eSCM-CL is extensively scrutinized. Apart from general characteristics, the study focussed specifically on the workability of the model in an offshore sourcing context. To this purpose, over forty customer organizations, offshore outsourcing service providers and experts in the field of offshore sourcing were interviewed. The researchers drew the conclusion that the eSCM-CL is a useful framework for the improvement of the capabilities of outsourcing organizations in the field of offshore sourcing but gave a few critical comments as well. Because the model aims to be generally applicable for all possible sourcing situations, the descriptions of the required capabilities are fairly abstract. Taking into account that the model is of sizeable proportions and fairly complex structure, organizations using the eSCM-CL may experience it as being ‘ponderous’. This means that one needs thorough knowledge and experience for being able to apply the eSCM-CL practices. Should one aim for improvement and not certification, then Quint advises a pragmatic approach, by means of making a selection of the eSCM-CL practices that are the most relevant for the specific situation of the outsourcing organization. Arno IJmker: “In the current trend, in which organizations increasingly outsource activities and in doing so more often enter into multi sourcing relationships, we foresee a growing need for models that describe all relevant sourcing capabilities. With regard to this, the Phases Model and Quint’s SGF model do focus on the ‘what’ as well as on the ‘how’; however, the eSCM-CL model only concentrates on the ‘what’. This finding means that the eSCM-CL model is particularly suitable for large organizations that are experienced in sourcing.” Quint does not expect that eSCM-CL short term will gain a status in European countries that is comparable to that of other best practice frameworks such as ITIL, CMM-I or Cobit. To this end, the target group is too limited and the model is not immediately applicable in the majority of organizations. In cases where Quint does recognize the added value of the model, Quint will use (parts of) the eSCM-CL when setting up governance organizations and when improving sourcing capabilities. More information on Quint can be found at www.quintgroup.com