Despite the fact that processes in an Information Technology (IT) organization are of primary importance, there are also other aspects that should be considered.
Quint has the expertise to assess the strategic, organizational, process and management aspects of the entire IT organization. Our assessment strategy includes management control cycles, Human Resource (HR) aspects, and purchasing and contractual issues. In particular, the combination of these elements and the primary processes lead to insight into improvements.
Assessments can be as broad and specific as needed, ranging from a global IT organization that includes vendors and customers to an ITIL process within a department. Quint also aims to measure the performance before, during and after its projects. This is done by taking measurements and introducing dashboards that reflect both the quantitative and the qualitative aspects of the ICT organization.
In assessing, Quint uses models relevant to the specific situation like CobiT, ITIL, CMM, ISO20000 and others.