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Using QuintQuest Assessment to align-strategies and optimize IT Service Management implementation

Challenges
Singapore’s second largest info-communication organization and the sole operator delivering a full range of information, communications and entertainment services over fixed, cable, mobile and Internet platforms has invested in an IT Service Management Tool to support and improve their ITIL processes. However they quickly realized with only a tool implementation, it would not bring them the required improvements and benefits. Therefore before moving forward they sought professional advices on where they should start and how they could optimize the tooling to achieve results.

Solutions
Quint was engaged to perform the IPW™ QuintQuest, an assessment that defines the organization’s current ITIL maturity and improvement of the ITIL processes. This assessment is based upon Quint’s IPW™ Maturity Model, a tested and proven framework for assessing and implementing IT Service Management.

Results
The QuintQuest assessment did not only give the customer an excellent starting point for their improvement and a clear overview of their strong and weak areas but also help them prioritize their improvement plan. Using this findings, the customer are able to focus on improvements that deliver the best added value for their internal and external customers at the same time focusing on initiatives that leads to cost reductions.