Quantifying the strengths and weaknesses of an existing IT Organization is a fundamental precursor to planning, implementing and/or improving an IT service management system.

Quint helps customers during this phase to understand the actual status of IT Services and Processes against the IT Targets and ISO requirements. Quint has developed tools and best practices in order to perform different kind of assessments. Depending on the goals and the strategic approach of the planned improvement, Quint can perform:

• Capability Assessment, to evaluate the level of compliance to the ISO20000 requirements
• Performance analysis, to measure the Processes KPI’s and the value drivers of IT in order to evaluate the gap between actual IT performance and the required performance to sustain the Critical Success Factors of the Business
• Maturity Assessment, to understand the organizational maturity level and the gap  to support the Business Mission
• People Skill Assessment, to evaluate the level of competence required by the roles to manage IT Service Management Processes
• Partner Assessment, to understand the Service Value Chain and the compatibility of IT Service Provided by third parties and Outsourcing contracts
• Tool Evaluation, to verify if the Service Management Tool is able to support the IT Processes