Extensive framework for the ‘what’; however, the ‘how’ remains omitted Outsourcing of IT is a growing market, in which outsourcing organizations experience the complexity of outsourcing IT on a regular basis. The appearance of the eSourcing Capability Model for Client Organizations (eSCM-CL) of the Carnegie Mellon University has resulted in a widespread model becoming available, which is aimed at the improvement of the sourcing capabilities of outsourcing organizations. This model also provides the possibility for certification of the maturity of outsourcing organizations. Quint Wellington Redwood has over 15 years of experience in supervision of IT outsourcing trajectories. With regard to this, the firm’s own phases model, the SGF model and other market standards are applied. Quint takes the view that e-SCM-CL and similar models are only important when these are applied correctly and with clear understanding. For that reason, Quint carried out a study into the applicability of the e-SCM-CL. Under the supervision of Quint’s sourcing experts Arno Hiemcke (Practice Leader Sourcing Strategy) and Arno IJmker (Senior Partner), Quint has published a report in which the eSCM-CL is extensively scrutinized. Apart from general characteristics, the study focussed specifically on the workability of the model in an offshore sourcing context. To this purpose, over forty customer organizations, offshore outsourcing service providers and experts in the field of offshore sourcing were interviewed. The researchers drew the conclusion that the eSCM-CL is a useful framework for the improvement of the capabilities of outsourcing organizations in the field of offshore sourcing but gave a few critical comments as well. Because the model aims to be generally applicable for all possible sourcing situations, the descriptions of the required capabilities are fairly abstract. Taking into account that the model is of sizeable proportions and fairly complex structure, organizations using the eSCM-CL may experience it as being ‘ponderous’. This means that one needs thorough knowledge and experience for being able to apply the eSCM-CL practices. Should one aim for improvement and not certification, then Quint advises a pragmatic approach, by means of making a selection of the eSCM-CL practices that are the most relevant for the specific situation of the outsourcing organization. Arno IJmker: “In the current trend, in which organizations increasingly outsource activities and in doing so more often enter into multi sourcing relationships, we foresee a growing need for models that describe all relevant sourcing capabilities. With regard to this, the Phases Model and Quint’s SGF model do focus on the ‘what’ as well as on the ‘how’; however, the eSCM-CL model only concentrates on the ‘what’. This finding means that the eSCM-CL model is particularly suitable for large organizations that are experienced in sourcing.” Quint does not expect that eSCM-CL short term will gain a status in European countries that is comparable to that of other best practice frameworks such as ITIL, CMM-I or Cobit. To this end, the target group is too limited and the model is not immediately applicable in the majority of organizations. In cases where Quint does recognize the added value of the model, Quint will use (parts of) the eSCM-CL when setting up governance organizations and when improving sourcing capabilities. More information on Quint can be found at www.quintgroup.com

IAOP ranks Quint Wellington Redwood as number 1 “boutique” advisor Amsterdam - IAOP, The International Association of Outsourcing Professionals, has released a list of The 2009 World’s Best Outsourcing Advisors. Quint placed first among Boutique advisors and thereby belongs to the worldwide top 10 sourcing advisors. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities. Quint scored highest on customer references. According to the IAOP report Quint differentiates from its competitors in the market because of its unique company profile: “Quint Wellington Redwood has, through the years, has developed a clear vision on the profession of outsourcing. As a pure independent niche player (Quint does not provide outsourcing services itself) Quint is recognized as one of the few outsourcing advisors with a truly world-wide footprint. The uniqueness of Quint is found in its broad range of sourcing related consultancy services: not just deal making, but also sourcing strategy, mediation, benchmarking, transition, due diligence, contracting and governance consultancy makes Quint's sourcing portfolio complete. Quint's motto is "Dare to challenge": Quint challenges customers to get the best out of outsourcing and Quint is willing to implement its own strategic advice. Publications all over the world show Quint's excellent capabilities on outsourcing and sourcing governance. “ Hans van Herwaarden, CEO of Quint Wellington Redwood: “This ranking proves Quint belongs to the international top of worldwide sourcing advisors. This appreciation is a valuable sign, which especially derives from the fact that actual results really matter. With a unique “leveraged based consulting” model, Quint is considered within the market as being the innovator of the management consulting industry and wants to realize actual results with the customer and strengthen its thought leadership. I would like to congratulate Arno IJmker, within Quint responsible for the Sourcing Practice, on this accomplishment.” About IAOP The International Association of Outsourcing Professionals (IAOP) brings together the world’s leading outsourcing customers, providers and advisors in a powerful, active and growing global association to exchange thought leadership, share best practices and network to maximize their effectiveness using outsourcing as a management tool.

Knowledge of sourcing governance will benefit customer-supplier relationship The Education Practice of Quint Wellington Redwood has introduced a new training course, Sourcing Governance Foundation. The Sourcing Governance Foundation course, including training, reading material and examination is designed to teach the basic knowledge and key concepts of sourcing governance. The training and qualification scheme is aimed at those professionals within either the customer or supplier side within the sourcing governance function of (outsourced) IT services. The interactive approach, a combination of lecture, discussion and Best Practices, prepares participants for the independent Sourcing Governance Foundation exam and ensures its applicability in practice. Experience shows that a good sourcing governance function is only possible if the stakeholders are fully familiar with the main principles and concepts of sourcing governance. For a truly successful customer-supplier relationship, this knowledge in both business organization and in the organization of the IT service provider(s) is needed. Maurice Boon, Managing Partner at Quint Wellington Redwood: "Nowadays management must be especially competent in managing commercial relationships, contracts and controlling/coordinating the suppliers. This as a result of the current trend of outsourcing IT services. Professionals who want to increase their knowledge of sourcing governance can achieve greater success with the Best Practices provided by the Sourcing Governance Foundation training. Quint is delighted to be one of the first training organizations to support this new training initiative and looks forward to providing real value to the industry in this area." More About the Course Content The Sourcing Governance Foundation is a two day course and is designed to provide basic knowledge of what the main concepts of Outsourcing and Sourcing Governance are and how they can be applied. Successful candidates will be prepared to take the certified SGF exam. An interactive approach is used combining lecture, discussion and Quint's best practice frameworks and real life examples. The course is supported by the book ŒIT Outsourcing, an Introduction, published by Van Haren.

Amsterdam, The Netherlands: Quint Wellington Redwood has developed and released a new e-Learning courseware for ITIL V3 Foundation. The e-Learning courseware is now available online. Quint’s ITIL V3 Foundation e-Learning provides an effective and flexible learning environment for anyone interested in understanding the principles and core elements of the service-oriented approach to IT Service Management. The new e-Learning courseware combines the best of online interactivity and engaging course design by employing sound instructional strategy and multimedia elements, practices and quizzes to provide an easy way for course participants to learn ITIL, and eventually gain ITIL V3 Foundation certification. All e-learning products developed by Quint are SCORM-compliant and conform to international e-learning standards. Complex ITIL concepts are simplified by using a day-to-day analogy as an example that students can relate to. Using a familiar analogy will help students relate difficult concepts to actual daily life scenarios. Licenses are available to end users, resellers and large accounts. Each license expires 6 months after the date of purchase. Price retails at USD 250 per license. Quint is a global organization that has specialized in ITIL Education, Consulting and Measurement solutions for over 17 years and has trained over 100,000 professionals.

This course, a 3-days certification program, is to be delivered by a certified consultant. Our program has achieved a 95% passing rate, the highest amonst global ITIL training providers. Thanks to our customers, Quint is one of the leading ITIL training provider in Asia. Our programs, one of the most talked about in Asia and among companies of all sizes achieves such high passing rate due to the way Quint delivers its course, a mix match of lecture, case study and the award winning Wall Street Business Simulation. These combination gives us the thumbs up by leading organisations in Malaysia. Our programs, highly entertaining, excellent learning tools and expert consultants help students to really understand the importance of ITIL and how this plays a strategic role shaping IT operations. Date is 11-13 May 2009, Venue is Park Royal Hotel, KL. To register, please call Quint at 03-7490 0517/19. Thank you