The itSMF® is the only truly independent and internationally-recognised forum for IT Service Management professionals worldwide. This not-for-profit organisation is a prominent player in the on-going development and promotion of IT Service Management "best practice", standards and qualifications and has been since 1991, when the UK Chapter started as the foundation Chapter. The itSMF provides an accessible network of industry experts, information sources and events to help you and your staff address IT service management issues and help you achieve the delivery of high quality, consistent IT service internally and externally through the adoption of "best practice". Quint is proud to support this conference as a gold sponsor. Our director of Consulting and chair member of the itSMF Malaysian forum, Michiel de Boer will during this conference elaborate on how to successfully implement best practices and lead the panel discussion at the end of the conference. Please register yourself by completing the attached registration form or contact us for more information. To support the success of this conference Quint will reimburse the conference fee to our students for the months October, November and December after payment of the course fee. Date: 22 Oct 2009(Thursday)Time: 8:30 a.m.— 6:00 p.m.Venue: Cititel Mid Valley, Kuala Lumpur (Grand Ballroom, Level 5)Please contact us for more information or registration:j.yong@quintgroup.com or +6012-2833073.

Quint Managing Director, Michiel de Boer will be speaking in the upcoming Computerworld Malaysia Conference, Data Center 2009 Mission Impossible. Cost Reduction and Service Optimisation: A Shared Service Centre DiscussionThe challenge we face in consolidating, standardising and/or reducing cost in providing IT-services, is that it is a continues effort and not a one-time action. This continues effort in “bundling” the business demands and controlling the IT supply requires an approach which is called “sourcing governance” or a “Shared Service Centre” (SSC). An SSC can result in increased effectiveness, economies of scale, concentration of service management, increased alignment and cost savings. This session is about governing the demand and supply and how some organisations have adopted this in a SSC. Date: 07 July 2009Venue: Mandarin Oriental Hotel, Kuala Lumpur, Malaysia For conference details, click here.

IAOP APOS: How to help your customer save USD1200? The 2009 Asia-Pacific Outsourcing Summit brings together the world's top outsourcing practitioners and business leaders together for a once-a-year, one-of-a-kind gathering to explore and set the future of outsourcing in Asia. The Summit will explore and showcase the critical role Asia now plays in the global outsourcing marketplace. And while today's economic slowdown certainly impacts all aspects of business - including outsourcing and offshoring - there is no doubt that Asia will be centre of focus moving forward. As part of our aggressive strategy to attract buyers, we are introducing a very special discount price at USD300 for the 1st 100 registered CxOs from buyer organizations or before 15th March 2009 (whichever comes first). This is good opportunity to value-add your service by inviting your customers/prospects to be the 1st 100 (buyers) delegates to sign up! And as usual PIKOM Members will enjoy the early bird discount at USD1300 if you register before 15th March 2009. SIGN UP NOW!

Create an Outsourcing Strategy that Maximises Revenue and Global Business Opportunities through IT Infrastructure Outsourcing and Management Services Asia Business Forum’s 2-day Conference on IT Infrastructure Outsourcing and Management Services is developed as an executive level event that brings together key industry participants to foster information exchange, honest discussion and collaborative problem solving. The panel of speakers will discuss strategies for IT Outsourcing & Management Services to help increase value and improve business performance as well as latest updates in technology. This Conference is the only industry event focusing on how organisations can reduce IT cost and increase IT service quality through selective IT infrastructure, operations and management sourcing/services. Date: 15-16 April 2009Venue: Hotel Istana, Kuala Lumpur, Malaysia For more info, click here. For enquiries and registration: Call (603) 2070 3299 or Fax (603) 2070 3369 or visit www.abf-asia.com

The objective of the presentation is to provide an insight into how to identify different types of disruptions by asking the right questions which subsequently can be sent to the correct person or team to get mediated and accordingly resolved with the right urgency in mind. If disruptions are not dealt with properly this can result in an organization experiencing chaos. Date: Wed - 25 Febraury 2009 Time: 10am to 1pm Venue: MSC Malaysia Innovation Centre Who should attend: CIO, IT managers, technical level Speakers: Ang Peng Swee comes from a background in finance and technology consulting. He has experience working with multinational organizations locally and overseas across different industries. Anamika Singh has a total of about 11 years experience in IT & Pharmaceutical Industries; out of which about 3 years in implementation of Quality Management System (CMMI) and Knowledge Management & about 5 years in Marketing. Registration: Open to all MSC Malaysia companies. To register, kindly email clic@mdec.com.my About MSC Malaysia Capability Development Programme (CDP) MSC Malaysia Capability Development Programme (CDP) is an MDeC initiative designed to help ICT organisations and individuals to maximise their potentials by adopting global good practices, process improvements and professional certifications. It aims at enabling them to focus on their core competency and hone their competitive edge. CDP provides monthly dialogues, seminars, workshops, clinics and financial incentives developed to gear the MSC Malaysia status companies to achieve certifications that would ensure business continuity.