Extensive framework for the ‘what’; however, the ‘how’ remains omitted

Outsourcing of IT is a growing market, in which outsourcing organizations experience the complexity of outsourcing IT on a regular basis. The appearance of the eSourcing Capability Model for Client Organizations (eSCM-CL) of the Carnegie Mellon University has resulted in a widespread model becoming available, which is aimed at the improvement of the sourcing capabilities of outsourcing organizations. This model also provides the possibility for certification of the maturity of outsourcing organizations.